Create a better experience for everyone. RingCentral Contact Center transforms your software so you can provide an exceptional agent and customer experience—every time and on every channel.

Imagine the possibilities when all your employees work from a single, consolidated interface with a common view of operational performance and each customer’s journey.

Plus, with predictive analytics and embedded artificial intelligence (AI), your team can resolve issues faster, personalize each experience—and forge deeper loyalty with each customer.

Key Features:

Omnichannel routing Connect customer journeys across any channel for a consistent, personalized customer experience.

• Customer analytics: Get actionable insights to drive real improvement in customer experience and agent performance.
• Workforce engagement: Unlock your team’s potential by inspiring employee self-improvement and amplifying quality management efforts.
• Automation and AI: Streamline service delivery by eliminating mundane tasks and speeding up issue resolution for better outcomes.
• Open cloud foundation: Champion innovation through an extensible, enterprise-grade platform that scales securely, deploys quickly, and services customers globally.

Download this whitepaper to protect your current investments while moving to the cloud quickly and confidently with a superior customer experience across voice and 30+ digital channels, like SMS, chat, Facebook, or WhatsApp.