Next-Gen Cloud Contact Center For Dummies

The customer experience has been completely redefined.

Although many services have become “touchless” in our post-pandemic world, touchless does not mean “contactless.” Instead, consumers expect outstanding on-demand service from the organizations they do business with.

From compelling use cases to a handy glossary of terms, this eBook unpacks everything you need to modernize your contact center so you can most effectively:

  • Minimize hold times—and maximize first-contact resolution
  • Empower your agents—with pop-up data and one-click SME access
  • Ensure personalized customer service across channels—from anywhere

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