The customer experience has been completely redefined.

Although many services have become “touchless” in our post-pandemic world, touchless does not mean “contactless.” Instead, consumers expect outstanding on-demand service from the organizations they do business with.

From compelling use cases to a handy glossary of terms, this eBook unpacks everything you need to modernize your contact center so you can most effectively:

• Minimize hold times—and maximize first-contact resolution
• Empower your agents—with pop-up data and one-click SME access
• Ensure personalized customer service across channels—from anywhere